Terms and Conditions

Zuzart Mortgages
Effective Date: October 26, 2023
Last Updated: December 28, 2024

Welcome to Zuzart Mortgages. These Terms and Conditions (“Terms”) govern your use of our website at mortgage.zuzart.ca (“Website”) and the mortgage brokerage services provided by Carl Zuzart (“we,” “us,” or “our”). By accessing our Website or using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Website or services. If you do not agree to these Terms, please do not use our Website or services.

1. About Our Services

1.1 Mortgage Brokerage Services

Zuzart Mortgages provides mortgage brokerage services in Ontario, Canada. Carl Zuzart is a licensed mortgage broker (License #M25001564) operating under the Financial Services Regulatory Authority of Ontario (FSRA) through Pineapple Mortgages.

1.2 Role of a Mortgage Broker

As your mortgage broker, we:

• Assess your financial situation and mortgage needs
• Search for mortgage products from multiple lenders on your behalf
• Present suitable mortgage options for your consideration
• Assist with the mortgage application process
• Facilitate communication between you and potential lenders

Important: We act as an intermediary between you and lenders. We do not make lending decisions. All mortgage approvals are subject to lender criteria and underwriting.

1.3 Service Areas

We primarily serve clients in Milton, Oakville, Burlington, Mississauga, Brampton, and the Greater Toronto Area (GTA), Ontario.

2. No Financial or Legal Advice

2.1 Information Only

The content on this Website is provided for general informational purposes only. Nothing on this Website constitutes:

• Financial advice
• Investment advice
• Legal advice
• Tax advice
• A guarantee of mortgage approval or specific rates

2.2 Professional Consultation

We strongly recommend that you consult with qualified professionals (financial advisors, lawyers, accountants) before making significant financial decisions. Every individual’s financial situation is unique, and general information may not apply to your specific circumstances.

2.3 Rate Information

Any mortgage rates displayed on this Website are for illustrative purposes only and are subject to change without notice. Actual rates depend on multiple factors including credit score, income, property type, loan-to-value ratio, and lender policies. Rates shown are not guaranteed offers.

3. Eligibility and Use of Services

3.1 Eligibility

To use our mortgage brokerage services, you must:

• Be at least 18 years of age
• Be a resident of Ontario or seeking to purchase property in Ontario
• Provide accurate and truthful information
• Have the legal capacity to enter into contracts

3.2 Accurate Information

You agree to provide accurate, current, and complete information during the mortgage application process. Providing false or misleading information may result in:

• Denial of your mortgage application
• Termination of our services
• Legal consequences, including potential mortgage fraud charges

3.3 Documentation

You are responsible for providing all required documentation in a timely manner. Delays in providing documentation may affect your mortgage application timeline and rate holds.

4. Website Use

4.1 Acceptable Use

You agree to use this Website only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the Website
• Use automated systems (bots, scrapers) to access the Website
• Transmit viruses, malware, or other harmful code
• Interfere with or disrupt the Website’s functionality
• Impersonate any person or entity
• Collect personal information of other users

4.2 Account Security

If you create an account or use any portal features (such as the Pineapple pre-approval portal), you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

5. Intellectual Property

5.1 Ownership

All content on this Website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Zuzart Mortgages or its licensors and is protected by Canadian and international copyright, trademark, and other intellectual property laws.

5.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not include:

• Modifying or copying Website content
• Using content for commercial purposes
• Removing copyright or proprietary notices
• Transferring content to another person
• Framing or mirroring the Website

5.3 Trademarks

“Zuzart Mortgages” and our logo are trademarks of Zuzart Mortgages. You may not use these marks without our prior written permission.

6. Third-Party Links and Services

6.1 External Links

This Website may contain links to third-party websites, including:

• Lender websites
• Pineapple Mortgages pre-approval portal
• Government resources
• Real estate listings

We are not responsible for the content, accuracy, or practices of third-party websites. Links do not imply endorsement.

6.2 Third-Party Tools

Any calculators, tools, or estimators on this Website provide approximate results only and should not be relied upon for financial decisions.

7. Fees and Compensation

7.1 Broker Compensation

In most cases, mortgage broker fees are paid by the lender upon successful funding of your mortgage. There is typically no direct cost to you for our services when working with A-lenders (major banks and institutional lenders).

7.2 When Fees May Apply

Broker fees payable by the borrower may apply in certain situations, including:

• Private mortgage arrangements
• Alternative lending solutions
• Complex or high-risk applications
• Specialized services

Any fees payable by you will be clearly disclosed in writing before you commit to proceeding.

7.3 Other Costs

Standard mortgage-related costs that may apply (paid to third parties, not to us) include:

• Appraisal fees
• Legal fees and disbursements
• Title insurance
• Home inspection fees
• Land transfer tax
• Mortgage default insurance (CMHC, Sagen, Canada Guaranty)
• Prepayment penalties (if breaking an existing mortgage)

8. Disclaimers

8.1 Website “As Is”

This Website is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or completeness of content
• Uninterrupted or error-free operation

8.2 No Guarantee of Approval

We do not guarantee that you will be approved for a mortgage, qualify for specific rates, or receive any particular terms. All mortgage approvals are at the sole discretion of lenders.

8.3 Market Conditions

Mortgage rates and lending conditions change frequently based on market conditions, Bank of Canada policy, and lender criteria. Information on this Website may not reflect current conditions.

9. Limitation of Liability

9.1 General Limitation

To the fullest extent permitted by law, Zuzart Mortgages, its owner, employees, and affiliates shall not be liable for any:

• Direct, indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage
• Damages arising from your use or inability to use the Website or services
• Damages arising from any third-party content or services

9.2 Maximum Liability

In any event, our total liability to you for all claims shall not exceed the amount of fees (if any) you paid directly to us for services.

9.3 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability will be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Zuzart Mortgages and its owner from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your use of the Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any false or misleading information you provide

11. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Website and services, you consent to our privacy practices.

12. Communications

12.1 Electronic Communications

By providing your contact information, you consent to receive communications from us via email, phone, or text message regarding:

• Your mortgage application and status updates
• Required documentation requests
• Important deadlines and time-sensitive information

12.2 Marketing Communications

With your consent, we may send you marketing communications about mortgage products, rate updates, and industry news. You may opt out at any time by contacting us or using the unsubscribe link in emails.

13. Termination

We reserve the right to terminate or suspend your access to the Website or services at any time, without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Website ceases immediately.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of the Website or services shall be resolved exclusively in the courts of Ontario, Canada. You consent to the personal jurisdiction of such courts.

14.3 Dispute Resolution

Before initiating any legal action, you agree to contact us to attempt to resolve the dispute informally. Many concerns can be resolved quickly through direct communication.

15. Regulatory Compliance

15.1 FSRA Regulation

As a licensed mortgage broker in Ontario, we are regulated by the Financial Services Regulatory Authority of Ontario (FSRA) under the Mortgage Brokerages, Lenders and Administrators Act, 2006.

15.2 Complaints

If you have a complaint about our services that cannot be resolved directly, you may contact:

Financial Services Regulatory Authority of Ontario (FSRA)
Website: www.fsrao.ca
Phone: 416-250-7250 or 1-800-668-0128

16. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. The “Last Updated” date at the top indicates when these Terms were last revised. Your continued use of the Website after changes constitutes acceptance of the modified Terms.

We encourage you to review these Terms periodically.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you enter into with us, constitute the entire agreement between you and Zuzart Mortgages regarding the use of the Website and services.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

20. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Zuzart Mortgages
Carl Zuzart, Licensed Mortgage Broker
FSRA License #M25001564, Level 1

Email: carlzuzart@gopineapple.com
Phone: +1 (289) 298 2977
Website: https://mortgage.zuzart.ca

By using the Zuzart Mortgages website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.